![]() (a) Includes Video Analytics 2 plan features (b) Up to 2 Video device’s available as a standalone service or add-on to service packages (a) Includes Video Analytics 1 plan features does not provide notification for low storage space, so you will need to regularly check your available storage space to make sure you aren’t running low. ** Please note that if the storage device hard runs out of space, the oldest footage will be deleted to make more space. (g) 24/7 recording available as an additional one off cost for a storage device ** (f) Alerts for object detection (people, vehicles and animals) with enhanced notifications, video tripwire recording and activity zone recording.* (d) mobile application for video viewing and live ‘look-in’ through the website and mobile application (b) alarm and event-triggered video capture (a) 1 Video device available as a standalone service or add-on to service packages (f) home automation feature including the ability to control lights, locks, thermostats, garage doors and other Z-wave enabled devices (e) allows push and email notifications during specific times (d) includes 24/7 monitoring of up to 50 zones or sensors and activity reporting (c) ability to receive real-time email and mobile notifications when specific sensors report activity in all alarm, whether armed or disarmed (b) provides non-alarm activity reporting using specific security sensors such as door contacts or motion detectors (even where the system is disarmed) (a) includes the basic interactive plan features (c) basic interactive alarm services over the internet and mobile applications which enable remote panel arming or disarming and delivery of alarm notifications, system status update and supervisory signals. (b) provides alarm signal forwarding (alarms, trouble conditions) to a central IP receiver using the Security Industry Authority or Contact-ID signalling (a) this service level may be appropriate where monitoring communicated through a cellular communicator is required but interactive services are less important to you ![]() Installation – please see clauses 7, 8 and 9 of our general terms and conditions for details of the terms that relate to the installation process.ĥ.1 We offer two different subscription service pricing options (see clause 5.1.1 and clause 5.1.2) which provide different features, performance and functionality as well other additional subscription options (see clause 5.1.3) which may be purchased as stand-alone items or as part of our Interactive Gold or Interactive Gold with Automation subscription service packages. By entering into this agreement you confirm that you authorise us to deduct such amounts in accordance with our early termination charges policy set out at clause 13 below.Ĥ. ![]() If your credit or debit card details change you must notify us immediately. You cannot cancel your subscription with us during this Minimum Term unless you have a contractual right to do soģ.2If you (or we) end your subscription before the end of the Minimum Term we will charge you an early termination charge which will be charged directly to the credit or debit card you provided us with when you initially paid for your product(s). Our minimum term is usually 24 months and will start from the first day you can receive the relevant service from us under your contract or any additional period (usually a further 12) agreed between us (“ Minimum Term”). Where a particular service is withdrawn or cannot be provided by us (and you have been paying for it as part of your subscription) you will not be required to continue to pay for that service if it is withdrawn and your Subscription Payment will be reduced accordingly.ģ.1 Our subscription lasts for a minimum term which we will agree with you when you place an order with us, as set out in your order form. Your subscription contract with us and our ability to provide the services under it are therefore subject always to us being able to offer (and continue to provide) the services you have requested from us.Ģ.2 We may vary or withdraw any of the services provided as part of your subscription at any time upon giving you at least 30 days’ notice of such variation or withdrawal. You should read these terms in conjunction with our standard general terms and conditions which have been provided in hard copy to you but which are also available at: – Ģ.1 As we have made clear in our general terms and conditions, the additional services we provide as part of our subscription rely on an external provider () and are outside of our control. These terms are in addition to our general terms and conditions but are provided to you below separately to make clear the terms of our services which require a subscription and minimum contractual commitment by you.
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